Refund policy

You get a full refund until the first placement of your announcement publishes. After that, the order is not refundable, in whole or in part, whatever the amount.

The one exception: if a specific outlet publisher declines your publication, partial refunds may be granted by the PressHalo team.

If you cancel before any placement of your announcement has published, you get a full refund. If we decline your order, you get a full refund.

To cancel, write to team@presshalo.com with your order reference. We respond within one business day.

In the event a specific outlet publisher declines your publication, partial refunds may be granted by the PressHalo team. This applies to the placement that was declined, not to placements that have published. Whether a refund is granted, and how much, is decided by the PressHalo team case by case, so a declined placement is not an automatic refund.

To raise a declined placement, write to team@presshalo.com with your order reference.

Once any placement of your announcement has published, refunds are no longer available, for any amount. This is true whether one placement or all of them have published, and it covers placements still pending and any placement an outlet later removes or edits, other than the declined placements described above. We cannot un-publish a release once it has been distributed.

Add-ons that produce a deliverable (a launch video, a written release) are not refundable once the deliverable has been delivered to you. DoFollow Links follows the publication rule above.

Refunds go back to the card you paid with, through Stripe. Your bank decides how long it takes to appear on your statement.